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RUILEN & RETOURNEREN

TASHI FACTORY streeft ernaar jou gelukkig te maken met een TASHI product uit Nepal. Ben je toch niet zo tevreden met je product? Volg dan de volgende stappen om je retour zo makkelijk mogelijk te maken. Retourkosten zijn hierbij voor eigen rekening.

ALGEMENE INFORMATIE

  1. Je hebt 14 dagen het recht om de bestelde producten te ruilen of te retourneren.
  2. Het product moet verpakt zijn in de originele verpakking. Het product moet ongedragen, ongewassen, niet aangepast, veranderd of beschadigd zijn.
  3. Stuur een mail naar info@tashifactory.com of stuur een bericht via de contactpagina op de webshop, met daarin:

– Jouw gegevens (naam, adres, email en telefoonnummer)
– Welk product je retour gaat sturen/ruilen (omschrijving graag zo uitgebreid mogelijk)
– De reden van retour
– Je vervolg actie: ruilen voor een ander TASHI product / geld terug
– Welk product je graag in de plaats wilt ontvangen (check eerst de voorraad op de webshop!)
– Je bankgegevens waarop je graag je geld terug gestort wilt hebben

Zonder berichtgeving via de mail of de contactpagina kunnen we helaas geen producten ruilen of geld terug geven. Stuur een pakket dus alleen retour wanneer je ons op de hoogte hebt gebracht!

  1. Stuur het retourpakket voldoende gefrankeerd op naar het volgende adres:

TASHI FACTORY
Brasemkolk 13
8017 NV Zwolle

Pakketten die onvoldoende gefrankeerd zijn worden niet geaccepteerd en komen niet aan bij TASHI FACTORY.

  1. Vraag een verzendbewijs met track-and-trace code zodat je de verzending online kunt volgen.
  2. Ook bij het ruilen van een TASHI product worden de retourkosten voor jou in rekening gebracht. Het product wordt verzonden zodra de retourzending is ontvangen.
  3. Het aankoopbedrag, zonder verzendkosten, zal binnen veertien dagen na het ontvangen van het pakket naar jouw bank overgemaakt worden.

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